How to reconnect Outlook to HubSpot for email tracking

Overview

If your emails are not tracking in HubSpot, or your Outlook mailbox is no longer connected properly, you may need to reconnect the integration.

Common symptoms

• Emails sent from Outlook are not appearing in HubSpot
• Open or click tracking is missing
• The HubSpot Sales extension is not working as expected
• You have been asked to verify that Outlook is connected correctly

Before you start

Make sure you have:

• Access to your Outlook account
• Access to the correct HubSpot user account
• Permission to use the email tracking integration

Step-by-step

1. Sign in to Outlook using the mailbox that should be connected to HubSpot.
2. Open HubSpot and go to your connected email settings.
3. Check whether the mailbox shows as connected.
4. If it is disconnected, remove the old connection if needed and reconnect the mailbox.
5. Confirm the correct inbox and user account are linked.
6. Send a test email to confirm tracking is working.
7. Verify that the email appears in the CRM as expected.

If it still does not work

• Confirm the mailbox is connected to the correct HubSpot user
• Check whether the Outlook add-in or extension is installed and signed in
• Make sure the user has not changed their password recently without reconnecting the account
• Check whether Microsoft authentication prompts are waiting in the background

When to contact support

Contact support if:

• The mailbox reconnects but tracking still fails
• The user cannot complete Microsoft sign-in
• The wrong mailbox keeps reconnecting
• Multiple users are sharing the same mailbox and tracking behavior is inconsistent

Suggested search terms

Outlook HubSpot integration, email tracking not working, reconnect Outlook to HubSpot, HubSpot Outlook connection