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Adobe Acrobat — install, activate and common PDF tasks

 Overview

Adobe Acrobat is used to open, edit, combine, sign and export PDF documents. Some Acrobat features require a paid licence, so access must be confirmed before installation or renewal.

This article explains how to request Adobe Acrobat, activate it after installation, resolve common sign-in issues, and complete common PDF tasks.

Request Adobe Acrobat

Adobe Acrobat is a licensed paid application.

To request Adobe Acrobat:

  1. Raise a ticket with ITB.
  2. Confirm the user who needs access.
  3. Include the email address the Adobe licence should be assigned to.
  4. ITB will confirm that a licence is available or approved.
  5. Once confirmed, ITB will either deploy Acrobat to your device or provide the installer.

Do not install Adobe Acrobat using a personal Adobe account unless instructed by ITB.

Activate Adobe Acrobat

After Acrobat has been installed:

  1. Open Adobe Acrobat.
  2. Select Sign in.
  3. Sign in using the email address the Adobe licence is assigned to.
  4. Follow any on-screen prompts to complete activation.

Once signed in, Acrobat should show the licensed features available to your account.

“No licence” or activation error

If Adobe Acrobat says there is no licence, or the application remains in trial mode:

  1. Check you are signing in with the correct work email address.
  2. Close and reopen Adobe Acrobat.
  3. Sign out and sign back in.
  4. If the issue continues, raise a ticket with ITB.

When raising the ticket, include:

  • The email address you used to sign in
  • A screenshot of the error message
  • The device name, if known

ITB will check whether the licence is assigned to the correct account.

Common PDF tasks

Combine multiple PDFs

  1. Open Adobe Acrobat.
  2. Go to Tools.
  3. Select Combine Files.
  4. Add the files you want to combine.
  5. Select Combine.
  6. Save the new PDF.

Edit a PDF

  1. Open the PDF in Adobe Acrobat.
  2. Go to Tools.
  3. Select Edit PDF.
  4. Make the required changes.
  5. Save the file.

Some PDFs may have editing restrictions or may be scanned images, which can limit what can be changed.

Fill and sign a PDF

  1. Open the PDF in Adobe Acrobat.
  2. Go to Tools.
  3. Select Fill & Sign.
  4. Add text, tick boxes or a signature as required.
  5. Save or send the completed PDF.

Export a PDF to Word or Excel

  1. Open the PDF in Adobe Acrobat.
  2. Select File.
  3. Choose Export To.
  4. Select Microsoft Word or Microsoft Excel.
  5. Save the exported file.

Formatting may vary depending on how the original PDF was created.

PDF opens in a web browser instead of Adobe Acrobat

If PDFs open in Microsoft Edge, Chrome or another browser instead of Adobe Acrobat:

  1. Right-click the PDF file.
  2. Select Open with.
  3. Choose Adobe Acrobat.
  4. Select Always or Always use this app if prompted.

This will set Adobe Acrobat as the default app for PDF files.

Adobe licence renewal notices

If you receive an Adobe licence renewal notice, forward it or raise a ticket with ITB.

ITB will:

  1. Confirm the licence details.
  2. Confirm renewal cost and approval.
  3. Renew the licence if approved.
  4. Ensure access does not lapse.

Do not renew licences directly unless instructed by ITB.

When to contact ITB

Contact ITB if:

  • You need Adobe Acrobat installed
  • You cannot sign in or activate Acrobat
  • Acrobat says there is no licence assigned
  • You receive a renewal notice
  • PDF editing, combining or exporting is not working
  • PDFs keep opening in a browser instead of Acrobat

Please include screenshots where possible, especially for activation or licence errors.